We thank all the customers who took a few minutes of their time and completed our Satisfaction Evaluation Questionnaire.
All the answers and suggestions we received will be converted into opportunities for improvement, in order to adjust our services to the expectations of our clients in a process of continuous improvement.
On a scale of 1 to 5, corresponding “1” to “Not Satisfied” and “5” to “Very Satisfied”, the results show an overall level of 5, revealing a Satisfaction index of 93.81%.
In a detailed analysis of each dimension, the characteristics that our clients consider the most positive are: friendliness, efficiency, trust, rigor, commitment, quality, availability, proximity, dedication and professionalism.
Finally, in an open response, customers characterized GLOMA® as: Perfect, Commitment, Efficient, Competence, Quality, Partner, Helpful, Proximity, Organization, among many other values that we are proud of.
Although we have obtained very positive results, we have some points to improve, such as Packaging, Newsletter’s content, Innovation and development of new finishings.
Everything that we can change in order to achieve the best satisfaction of our clients will be fulfilled!
We will continue to work on your improvement proposals to achieve the Total Quality you deserve.
The Plan is already in place … let’s move on to Action!
A big THANK YOU to all for participating and choosing to use our services in 2021!