Newsletter nº 2

Thank you!

Thank you for answering our customer satisfaction survey, giving us the opportunity to serve you better.

All responses and suggestions we receive will be converted into opportunities for improvement in order to adjust our services to your needs.

Methodology: Quantitative, with data collection through Customer Satisfaction Questionnaire. This questionnaire was adapted and validated internally to the GLOMA® Market and was sent to all active customers of our company in April 2015. The response number had a 20% success rate.

Objectivo: Medir o nível de satisfação dos clientes GLOMA®, verificando quais os pontos a manter e os pontos a melhorar nos nossos serviços para melhor servir as necessidades dos nossos clientes.

Results Summary: On a scale of 1 to 5, corresponding to “1” to “Not Satisfied” and “5” to “Very Satisfied”, the results obtained reveal an overall eevel superior to 4, revealing a Satisfaction index of 80%.

A detailed analysis of each dimension, show us that we have some work to do in areas like: “Packaging “; “Samples Development” and “Delivery Time”.

Finally, in open response, customers characterized GLOMA® as: Colour, Creativity, Quality, Professionalism, Trust and Reputation..

To all a big THANK YOU for your participation and your preference. We will work in your proposals to improve and achieve the total quality you deserve.