Newsletter nº 9

Thank you!

We thank all the customers who took a few minutes of their time and completed our Satisfaction Evaluation Questionnaire. All the answers and suggestions we received will be converted into opportunities for improvement, in order to adjust our services to the expectations of our clients in a process of continuous improvement.

Methodology: Quantitative, with data collection through Customer Satisfaction Questionnaire. This questionnaire was adapted and validated internally to the GLOMA® Market and was sent to all active customers of our company in January 2016. The response number had a success rate of 21%.

Objectivo: Medir o nível de satisfação dos clientes GLOMA®, verificando quais os pontos a manter e os pontos a melhorar nos nossos serviços para melhor servir as necessidades dos nossos clientes.

Results Summary: On a scale of 1 to 5, corresponding to “1” to “Not Satisfied” and “5” to “Very Satisfied”, the results obtained reveal an overall eevel superior to 4, revealing a Satisfaction index of 80%.

In a detailed analysis of each of the dimensions, the points to improve most voted by our customers are: “Delivery Deadlines”, “Samples Policy” and “Rubbery Finishing”.

Finally, in an open response, customers characterized GLOMA®as: Quality, Friendliness, Professionalism, Service, Innovation, Efficiency, Trust, among many other values of which we are proud.

A big THANK YOU to everyone for participating and showing preference in our services. We will continue to work on your improvement proposals to achieve the Total Quality you deserve.