Newsletter nº 29

We are proud to announce that GLOMA® is now an ISO 9001: 2015 certified company!

An increasingly demanding market forces us to constantly adapt and improve.

The ISO 9001 is the most widely used management system standard worldwide, constituting itself as an international reference for the Certification of Quality Management Systems.

The quality management systems defined in this standard are based on 7 principles:

1 – Customer focus;

2 – Leadership;

3 – Engagement of people;

4 – Process approach;

5 – Continual improvement;

6 – Evidence-based decision making;

7 – Relationship Management;

The certification of a Quality Management System represents, for us, important benefits and contributions for the management of our business, such as:

– Improve the performance of the Organization;

– Improve the ability to consistently deliver products and services that meet both customer requirements and applicable statutory and regulatory requirements;

– Direct the Organization’s focus on increasing customer satisfaction;

– Attract new customers and value their loyalty;

– Address risks and opportunities;

– Increased confidence in the processes of designing, planning, producing the product and / or providing the service;

– Improve the performance of the company, by reducing errors committed internally;

– Improve internal organization, by increasing responsibilities;

– Improve the performance and motivation of employees, since they understand the purpose of their activity;

– Reduce costs with quality (waste, rework, returns, complaints);

In this way, GLOMA®’s management has decided to invest in another improvement, always with the aim of promoting the satisfaction of our customers!