To keep you up to date, we want to share our news and the latest news we have for you.

Newsletter nº 41

Thank you!

We thank all the customers who took a few minutes of their time and completed our Satisfaction Evaluation Questionnaire.

All the answers and suggestions we received will be converted into opportunities for improvement, in order to adjust our services to the expectations of our clients in a process of continuous improvement.

Results Summary:

On a scale of 1 to 5, corresponding “1” to “Not Satisfied” and “5” to “Very Satisfied”, the results obtained reveal an overall level of 5, revealing a Satisfaction index of 92.69%.

In a detailed analysis of each dimension, the characteristics that our clients consider the most positive are: Trust, friendliness and availability in service, innovation, Rigor, Commitment, quality, availability, closeness, dedication and professionalism.

Finally, in an open response, customers characterizedGLOMA® as: Perfect, Good Partner, Attitude, Good, Ready, Cooperation, Thoughtful, among many other values that we are proud of.

Although we have obtained very positive results, we have some points to improve, such as Packaging, Newsletter and Innovating and development of New Finishes.
Everything that we can change in order to achieve the best satisfaction of our clients will be fulfilled!
We will continue to work on your improvement proposals to achieve the Total Quality you deserve.

The Plan is already in place … let’s move on to Action!

A big THANK YOU to all for participating and choosing to use our services in 2019!

Newsletter nº 37

Thank you!

We thank all the clients who once again gave us a few minutes of their time and filled out our Satisfaction Questionnaire.

All the responses and suggestions we receive will be transformed into opportunities for improvement, in order for us to adjust our services to our clients’ expectations in a continuous improvement process.

Newsletter nº 33

Do you know our “Vintage” finish?

Despite its name, it is always in fashion…

Vintage Paint is an automatic finish (polish) to be applied after any type of paint in any color, and it removes the paint from the high-relief parts of the accessory, providing an “old” and worn out look. It, therefore, is a technique that “ages” your accessories…