Newsletter nº 42
Brand new from Gloma®
GIVING “LIGHT” TO LITTLE THINGS…
NEW PHOSPHORESCENT FINISHING!
Newsletter nº 41
Thank you!
We thank all the customers who took a few minutes of their time and completed our Satisfaction Evaluation Questionnaire.
All the answers and suggestions we received will be converted into opportunities for improvement, in order to adjust our services to the expectations of our clients in a process of continuous improvement.
Results Summary:
On a scale of 1 to 5, corresponding “1” to “Not Satisfied” and “5” to “Very Satisfied”, the results obtained reveal an overall level of 5, revealing a Satisfaction index of 92.69%.
In a detailed analysis of each dimension, the characteristics that our clients consider the most positive are: Trust, friendliness and availability in service, innovation, Rigor, Commitment, quality, availability, closeness, dedication and professionalism.
Finally, in an open response, customers characterizedGLOMA® as: Perfect, Good Partner, Attitude, Good, Ready, Cooperation, Thoughtful, among many other values that we are proud of.
Although we have obtained very positive results, we have some points to improve, such as Packaging, Newsletter and Innovating and development of New Finishes.
Everything that we can change in order to achieve the best satisfaction of our clients will be fulfilled!
We will continue to work on your improvement proposals to achieve the Total Quality you deserve.
The Plan is already in place … let’s move on to Action!
A big THANK YOU to all for participating and choosing to use our services in 2019!
Newsletter nº 40
We are proud to announce our presence in the “Fastener + Fixing” Magazine – the leading publication for the fastening industry in Europe.
Newsletter nº 39
Help us to get better!
GLOMA® has not yet confirmed my order, nor informed the delivery time?
Maybe they did not understand what I wanted? … I’m going to give them a call!
Newsletter nº 38
Ping… Ping… Ping…
Did the rain come to stay ?!
At least in GLOMA® it has!… Do you already know our “Spotted” or “”Dripped” finish?
Newsletter nº 37
Thank you!
We thank all the clients who once again gave us a few minutes of their time and filled out our Satisfaction Questionnaire.
All the responses and suggestions we receive will be transformed into opportunities for improvement, in order for us to adjust our services to our clients’ expectations in a continuous improvement process.
Newsletter nº 36
We are proud to present the CATIM results regarding the following parameters of our painting:
Newsletter nº 35
Do you know how many markets Gloma® is present in?
Gloma®, Lda is a company specialized in surface treatment, with experience in the small accessories segment, since 1997.
We give color to little things… in all Industries and Markets with small accessories.
Newsletter nº 34
How about some fresh orange juice?
A good suggestion for this heat…
GLOMA® received oranges a little while ago… Are you familiar with our “Orange Peel Effect”?
Newsletter nº 33
Do you know our “Vintage” finish?
Despite its name, it is always in fashion…
Vintage Paint is an automatic finish (polish) to be applied after any type of paint in any color, and it removes the paint from the high-relief parts of the accessory, providing an “old” and worn out look. It, therefore, is a technique that “ages” your accessories…
