Newsletter nº 62

Thank you!

We extend our gratitude to all customers who dedicated a few minutes of their time to complete our Satisfaction Evaluation Questionnaire.

All the feedback and suggestions we received will be transformed into opportunities for improvement. This process aims to align our services with the expectations of our clients, fostering a continuous enhancement of our offerings.

Results Summary: On a scale of 1 to 5, with “1” indicating “Not Satisfied” and “5” indicating “Very Satisfied,” the overall level reached 5, resulting in a satisfaction index of 91.67%.

In a detailed analysis of each dimension, the aspects that our clients find most positive include “Flexibility and excellent cooperation, quick response to order confirmations, friendliness of the team, diversity in finishes, quality, organization, availability, personalized attention, cooperation, and service”.

In open responses, customers characterized GLOMA® as Professional, Responsible, Efficient, a valuable Partner, Differentiated, Competent, and noted qualities such as Quality, Friendship, Color, Perfectionism, Trustworthiness, and Vibrancy, among other values that we take pride in.

We would like to express our gratitude for the kind words regarding your partnership with GLOMA. Together, we will continue our journey toward mutual success.

While we are pleased with the positive results, we acknowledge there are areas for improvement. We are committed to making every necessary change to achieve the utmost satisfaction of our clients.

We will diligently work on implementing your improvement proposals to attain the Total Quality you deserve. The plan is already in place – let’s move on to action!

A heartfelt THANK YOU to everyone for participating and choosing our services in 2023!