Newsletter nº 27

Thank you!

We thank all the customers who took a few minutes of their time and completed our Satisfaction Evaluation Questionnaire.

All the answers and suggestions we received will be converted into opportunities for improvement, in order to adjust our services to the expectations of our clients in a process of continuous improvement.

Methodology: Quantitative, with data collection through Customer Satisfaction Questionnaire. This questionnaire was adapted and validated internally to the GLOMA® Market and was sent to all active clients of our company in December 2017. The response number had a success rate of 27%.

Objective: To measure GLOMA® customer satisfaction index and to identify the points for improvement in our services, in order to better serve the needs of our clients.

Results Summary:

On a scale of 1 to 5, corresponding to “1” to “Not Satisfied” and “5” to “Very Satisfied”, the results obtained reveal an overall level superior to 4, revealing a Satisfaction index of 84%.

In a detailed analysis of each of the dimensions, the characteristics that our clients consider the most positive are: quality of services, friendliness and availability in service, innovation, knowledge, flexibility and efficiency.

Finally, in an open response, customers characterized GLOMA® as: Quality, Sympathy, Partnership, Innovation, Efficiency, Trust,among many other values ??that we are proud of.

Although we have obtained very positive results, we have some points to improve, namely in the Policy and Development of Samples.
Everything that we can change in order to achieve the best satisfaction of our clients will be fulfilled!
We will continue to work on your improvement proposals to achieve the Total Quality you deserve.

The Action Plan is already in place — let’s move on to Action!

A big thank you to all for the participation and preference shown in our Services in the year 2017!